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ETS in Dallas, Texas - POOR SYSTEM! Result Cancellation

I reported to the center at least an hour earlier before my exam but I forgot to bring my passport. So they not allowed me to enter for the exam. I went back and get my passport in time to show them everything I have; driving license, green card, SSN and passport. I finally completed the test. After 5 weeks waiting, now the ets told me I failed to show them my identity before the exam and they are going to cancel my test, they wont be able to send me the official scores. I explained to them about the whole incident. But they are pushing to other party for the miscommunication and holding my scores. What are the system is this and it takes so long to get back to me on this matter. I have delayed my registration to the university. The customer care never update me with any email I sent. Please improve!
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Review
#1150949 Review #1150949 is a subjective opinion of poster.
Service
Ets Customer Care
Reason of review
Problem with delivery
Loss
$250
1.0
Details
So I registered for GRE on Tuesday and within the hour I received a call saying I no longer have to take the test. I automatically cancel my seat only to find out there's no refund available due to the time frame. I paid $205 for a test I wont take and what could they...
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3 comments
Anonymous
#1356650

Yes! I had to buy a seat for the Praxis in case I do not pass.

I found out prior when I failed this test, there were no more slots available! So I had to wait a month... now I am waiting a month for the results. If I pass, (God willing) I will have to forfeit half of the cost for the seat I bought in advanced.

To me, it is a computer test... why can't I order a test and have it at the testing center instead of there being "slots"?

Why can't they release the score when it is graded instead of "when the window closes"? Why does my state support this monopoly?

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Review
#893367 Review #893367 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$205
Preferred solution
Full refund
Tags
  • Refund Policy Real
  • Gre Ets Prometric
  • Graduate Records Exam
1.0
Details
I hate this company with a passion. Their website is SO slow, when other websites I go to work fine. The praxis core tests are hard and the fact that they don't reinstate your scores is *** because they do for other tests like the TOEFL. That is ridiculously unfair. I...
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2 comments
Anonymous
#1517855

What score do you need on ACT? Here in MS, you need a 21.

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Review
#858230 Review #858230 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Poor customer service
1.0
Details
1)you said that your office hour is 7:30am to 5:30 when i called at 4:30 you said you are closed. 2) I got my scored delay and i didnot recieved that my score was delayed and for what reason.I called ets costumer service they said because of administrative hold and...
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Review
#841592 Review #841592 is a subjective opinion of poster.
Service
Ets Customer Care
Reason of review
poor customer service and conveying proper information for the dealy result and not publishing soon and not stating when it will be
Loss
$500000
The GRE Verbal sections appear to be designed to trick test-takers. Many of the questions have more than one possible (correct) answer, but the system will only award points for one particular answer or set of answers. I teach at a university, and I would never use...
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1 comment
Anonymous
#1231910

Preach! This exam is an insult to graduate studies.

Graduate school is about deep critical thinking and prolonged investigation. Not quick scheming tactics on a fraudulent standardized exam

Review
#827870 Review #827870 is a subjective opinion of poster.
Product
Ets Gre Preparation Material
Reason of review
Bad quality
1.0
Details
The company sent to me the first gift card, but when I answered for the second one, they tried to skip proposing me another thing. When I said that I want what was the deal since the beginning, they did not say anything else, and also they did not send the second gift...
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Review
#721996 Review #721996 is a subjective opinion of poster.
Cons
  • I do not wish that even my worst enemy pass through this
  • Fake deal
  • Customer service
Reason of review
I feel I've been fooled
Loss
$40
Tags
  • Fake Deal
  • Zero Professionalism
  • Zero Credibility
The Global Recruitment or ETS.org invite you to participate of a research promissing you a $40 gift card, don`t believe it. I participated of two researches, and until now(3 months later) I haven´t received any gift card. I really want to know when I will receive both...
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Review
#703710 Review #703710 is a subjective opinion of poster.
Cons
  • Unethical business practices
  • No desire to help
  • Fake deal
Reason of review
I've been fooled!
Loss
$80
Preferred solution
Full refund
Tags
  • Fake Deal
  • No Gift Card
  • Disrespect To The Consumer
  • Fooled Consumer
  • Zero Professionalism

Ets Website Review

1.0
Details
Other than the prices are way up high, the service is too slow!! On their website it is said that score reporting is processed for 4-7 days, however, its been 3 weeks now and ets financial dept has not processed the request form!!!
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Review
#674669 Review #674669 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Order processing issue
I am a latino student and when I was born I was given both my dad's and my mom's last names. I generally only use my father's last name, but my SS card has both last names. I recently changed jobs and this new job required me to have a driver's license showing my two...
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Review
#523643 Review #523643 is a subjective opinion of poster.
Product
Ets Website
Loss
$200

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Mailing Address:
ETS Corporate Headquarters
Rosedale Road
Princeton, NJ 08541
Phone:
(609) 921-9000
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