ETS Reviews

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My debit card was fraudulently charged at 3:01am this morning from ETS*TOEFL Services. I have never heard of or authorized this company to charge my debit card. Luckily, when they tried again at 3:08 am this morning my Bank's fraud department didn't allow the charge to...
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61 comments
#2035289

I had a charge from ETS ERT but wasn’t stopped by my back. Had to file a claim.

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ID
#1043201 Review #1043201 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer
Original review updated by user Aug 25, 2021
I was scheduled to take my GRE exam August 22nd, 2021. Paid the 205.00 and never received an email they claimed I was supposed to receive about testing at home. Anyway, I found out through YouTube and on their website that I had to test my computer prior before fine....
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ID
#2809938 Review #2809938 is a subjective opinion of poster.
Pros
  • It is the only place to take the graduate record exam
  • Equipment
Cons
  • Customer service
  • Poor directions
Loss
$205
Preferred solution
Full refund

Disaster

Unprofessional, unorganized, slow, unreasonable, scammers. The list goes on. No refund while I was in the hospital with my dying grandmother.

User's recommendation: Stay away.

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ID
#2770759 Review #2770759 is a subjective opinion of poster.
Location
East Hampton, New York
Cons
  • Complete scam
  • Runaround by customer service representatives
  • I do not wish that even my worst enemy pass through this
Loss
$205
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Unable to the TOEFL preparation ebook

ETS - Unable to the TOEFL preparation ebook
ETS - Unable to the TOEFL preparation ebook
ETS - Unable to the TOEFL preparation ebook
ETS - Unable to the TOEFL preparation ebook
I am pissed of. I bought the TOEFL preparation eBook but impossible to download. Anytime I contact they r customer service , they redirect me to an eBook that redirects mW back to the TOEFL customer. I had to buy the Pearson TOEFL preparation course. Double expense.
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ID
#2633181 Review #2633181 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Original review updated by user May 31, 2021
I had my Home edition on 28th of February. In the break time I asked if I can stand up, I have been confirmed, I went to toilet and had a break and came back in front of the computer when there was still 1 minute left for break time to finish. When the break time...
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ID
#2579813 Review #2579813 is a subjective opinion of poster.
Loss
$304
Preferred solution
Full refund
New Reviewer

This company is a SCAM

I cancelled a test 3 hours after I placed the order for an exam scheduled 60 days from the day I placed the order. This company refuses to issue a refund, I'm stuck paying for services I'm not receiving. I don't know how this company hasn't had a class action lawsuit against them. Their refund policy is completely ludicrous as it states if cancelled 3 days prior to the exam you only get 50% refund....I cancelled it 60 days from the test day, literally 3 hours after I placed the order. If I could give ZERO stars I would...

User's recommendation: Avoid this company at all costs. If your company allows you to take CBEST go with them, ETS is absolutely horrid.

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ID
#2502006 Review #2502006 is a subjective opinion of poster.
Cons
  • Scam artists
Loss
$260
Preferred solution
Full refund
New Reviewer
I had a problem with my test, so I wrote to ETS addressing the incident. It took a full week for them to acknowledge that they received my email. Then it took another week for them to say that they were creating an incident report. I never heard back after that. I...
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ID
#2377761 Review #2377761 is a subjective opinion of poster.
Service
Ets Gre Exam
Pros
  • It is the only place to take the graduate record exam
Cons
  • No desire to help
  • Lack of customer service
  • Are a monopoly
Loss
$210
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

THIS COMPANY IS A FRAUD

MY SCHOOL WAIVED THE GRE REQUIREMENT FOR 2021 AFTER I HAD ALREADY REGISTERED. THIS WAS TOTALLY OUT OF MY CONTROL YET THEY WILL ONLY REFUND 1/2 OF MY MONEY. I WOULD CALL THIS THEFT!

User's recommendation: I WOULD FIND ANOTHER COMPANY IF POSSIBLE.

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ID
#2327041 Review #2327041 is a subjective opinion of poster.
Loss
$103
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Error in the middle of the exam

ETS - Error in the middle of the exam
I took the GRE exam in September 27th 2020. In the middle of my exam an error message appeared telling me to contact the administration. When I tried to talk to my proctor she had already disconnected. I contact the proctor U website, and they told me to contact the ETS to ask for refund. I have sent several e-mails and the live chat and I've got no answer. When I entered the live chat I had to wait 56 people and when my turn came it said that there was no one to answer me (which took me 2 hours in line). In summary, I have spent $205 in an exam that I couldn't finish for their mistake and I've got no answer about it.

User's recommendation: Do not take any exam offered by ETS.

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ID
#2223296 Review #2223296 is a subjective opinion of poster.
Service
Ets Gre Exam
Cons
  • Do not solve your problems
Loss
$205
Preferred solution
Full refund

Terrible customer service

I tried to take the home test, and for some reason I rescheduled my test like two week back. And I saw two tests on the proctor U. So I called them to make sure if that's something I should worry about. I was absolutely polite when calling. And the woman was like "Go to your home page and read out loud the red sentence under the important notice" They're RUDE as *** and I promise I was being polite and didn't use any word improper. And after all that, you still have to take the test there since you need your score to apply for schools. It's their website design flaw but they just blame on the customers. *** ridiculous.
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ID
#2176945 Review #2176945 is a subjective opinion of poster.
Service
Ets Exam
Cons
  • Lack of customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Got my TOEFL exam cancelled for no reason and not rescheduled nor refunded

ETS - Got my TOEFL exam cancelled for no reason and not rescheduled nor refunded
ETS - Got my TOEFL exam cancelled for no reason and not rescheduled nor refunded
ETS - Got my TOEFL exam cancelled for no reason and not rescheduled nor refunded
I paid and registered for a TOEFL exam. My exam was cancelled the night before, with an e-mail, no reason provided. Hence, I did not receive details for connecting to the exam session. Before exam time, I tried to call customer service and use the website chat. I did not get answers on time. When getting in the chat, the employee told me that my case would get escalated. Soon after, I got an e-mail saying that I did not show to the exam, hence I lost all my money. They did not answer anymore to my complaining e-mails. I did not get an offer to reschedule the exam, or to get a refund. I can provide the exam confirmation e-mail, the cancellation e-mail I received, the chat with the employee, the other e-mail exchanges. Thanks for any help.

User's recommendation: Avoid this company, there are other you can try.

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1 comment
#1947613

thank you !! it was very helpful !!

they were trying to force me to pay !! - If you don`t pay NOW ! , we will never help you !!

and you`re gonna be block for this course for ever !!! fortunately I didn`t do it , thank you for share your experience , blesses , and sorry you had been i that situation

ID
#2163695 Review #2163695 is a subjective opinion of poster.
Service
Ets Toefl Exam
Pros
  • Opportunity to certify my english
  • It was easy to order
Cons
  • Did not deliver what i ordered
  • Online registration error
Loss
$265
Preferred solution
Deliver product or service ordered
New Reviewer

ETS Praxis

ETS Praxis
I have been on hold for 3 hours waiting for someone to reschedule my test due to COVID-19. This is unacceptable. And still waiting for my $30 refund.

User's recommendation: schedule online if don't need accomadations.

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ID
#2007604 Review #2007604 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Non
Cons
  • Lack of empathy
  • Lack of customer service
  • Price
Loss
$120
Preferred solution
reschedule and my refund

Customer Services sucks

I am convinced only 1 person works for ETS. I've been on hold for 4 hours. We W

User's recommendation: we all have to use this service for grad school.

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ID
#2007204 Review #2007204 is a subjective opinion of poster.
Location
Mechanicsburg, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Accommodations

I need my testing accommodations and I have submitted the paperwork about three to four times. All they keep sending me is the guidelines and tell me I need to refill it all out again. When I call they just tell me I need to fill it out and make sure it is within the guidelines. I cannot pass the test without it and have no clue what I am missing. They are not very forthcoming with suggestions either.

User's recommendation: Make sure your paperwork is within the guidelines whatever that is.

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ID
#2000012 Review #2000012 is a subjective opinion of poster.
Service
Ets Praxis Exam
Preferred solution
Approve my accommodations
New Reviewer

Charged twice for praxis and have no receipt or ticket number

I recently registered for the praxis exam. The company charged me twice and I have no ticket or receipt for the purchases. I am unable to get in touch with anyone with the company. I have called several times and held for more than one hour, to no avail. I'm not sure if there are any other companies that offer the praxis but will be researching this information.
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ID
#1939541 Review #1939541 is a subjective opinion of poster.
Loss
$240
Preferred solution
Full refund
New Reviewer
On bus route #9, bus #4945, a teenage boy was blasting music on his cell phone &;; I told him many times to turn it down. He called me a F ing *** repeatedly until I was forced to change my seat to the front. The bus driver failed to tell the boy to turn the music...
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ID
#1900686 Review #1900686 is a subjective opinion of poster.
Location
Edmonton, Alberta
Preferred solution
Let the company propose a solution

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