ETS - Making money off of the backs of poor students using unforgiving policies and unsympathetic customer service
I needed to cancel my test because of an unavoidable family issue, and they wouldn't give me a full refund. I hadn't even been signed up for the test for a full 24 hours.
ETS is a horrible company that just wants to make money. It doesn't care about its customers at all because it knows that students who want to achieve greater things must go through ETS. It's website claims that it's not a monopoly because "there are competitors for most of the testing programs and related products and services we develop." Really? Who are these competitors? Why aren't universities accepting their tests? The New York Times calls it "a highly competitive business operation that is as much multinational monopoly as nonprofit institution." As a "nonprofit", ETS gets out of paying "tens of millions of dollars" and continues to charge ever-increasing test fees in addition to selling test prep materials. How is it nonprofit when it's taking business away from for-profit businesses? It's not truly a nonprofit, but a greedy corporate monster sucking the blood of students and other young hopefuls.
"Listening to educators, parents and critics" and "learning what students and their institutions need" are both part of the ETS mission statement. Are you really listening to your critics? Almost all the reviews are negative. And what "students need" is not for you to rip them off and be more understanding and sympathetic. All businesses should learn to listen to their customer base. ETS is the one that has some learning to do.
Product or Service Mentioned: Ets Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $195.
Preferred solution: Full refund.
ETS Cons: Customer service, Unethical business practices.