Product: Ets Website Clear all filters (16 of 16 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

ETS in Eldridge, Iowa - Fraudulent charge

1.0
Details
Debit card charged $205 from this establishment. Have no idea why this happened -except somebody is illegally using my card number. I have nothing business or personal to do with this company and am pursuing legal action to get my illegally charged funds returned plus damages. Tired of these criminals.
View full review
Review
#1672030 Review #1672030 is a subjective opinion of poster.
Product
Ets Website

ETS - Getting results of test

Took test yesterday but now have to wait almost a month to get results because they wait for their "test window" to close and then they add on 2 more weeks (no reason as for why). When asked why, they said "security" (rep couldn't define what security they mean) and gave *** story about it being fair to people who take test later in window, When I said also not fair for me as those in later test window slots have more time to study, no answer from rep. Profiting from virtual monopoly on testing services. Test-takers treated as cattle. Total game total ***.
View full review
Review
#992448 Review #992448 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Bad quality
1.0
Details
Signed up for the test on Saturday (December 31 2016) for a location that was nearby.However, due to a "glitch" in the system, I was given a FURTHER location after I sent my $205 payment. And so, I called customer service rep "No way I can make it there", I said, but...
View full review
Review
#985535 Review #985535 is a subjective opinion of poster.
Product
Ets Website
Cons
  • Scam
  • Fraud
Reason of review
Poor customer service
Loss
$255
Preferred solution
Full refund
Tags
  • Zero Professionalism
  • Scam
  • Ets Rip-off
1.1
Details

Update by user Jan 29, 2017

Finally have test scores. ETS stated that the extra $205 charge was returned to my account.

Nope.

They still have my money. Will have to call yet again.

Original review posted by user Dec 30, 2016

Due to website error, got signed up twice for the same test.(DO NOT RE-APPLY IF WEB ERROR OCCURS. WAIT A DAY AND CHECK CHARGES) Called next day and told that there would be only one charge on credit card. Statement came and there were two charges. Several calls more,...
View full review
Review
#982553 Review #982553 is a subjective opinion of poster.
Product
Ets Website
Cons
  • Have a monopoly
  • Lack of willingness to do ethical business
  • Customer service
Reason of review
Order processing issue
Loss
$225
Preferred solution
Refund me the $205 and release the scores. Simple task that 10 plus phone calls should solve.
1.0
Details
I registered for GRE on September 1, and was experiencing tremendous difficulties with the website. It kicked me out several times, and apparently changed my first and last name to last name only. I came to take the test this morning, and was told that I cannot do so,...
View full review
Review
#947240 Review #947240 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund
Tags
  • Gre Ets Prometric
  • GRE Test

ETS in Smithfield, Virginia - Can't access my scores

I am unable to log in to the site to access my scores, and the website fails to "recognize" my email even though I just received an email at that same address saying the scores were ready. My call to the center got booted out twice, and am currently experiencing the worst customer service on the planet. Just got told there is absolutely no way to access my scores, and that it is a technical difficulty that can only be resolved by someone emailing me. How is this possible if ETS doesn't recognize my email. Incredibly frustrated. Am hoping there is some solution to this issue.
View full review
Review
#946402 Review #946402 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Damaged or defective
I am very angry with this new system. I have tried to register for about a month as well. Through the online portal (multiple times) and over the phone...... I am still unable to register for a test and $800 was charged to my credit charge at one point. I need to...
View full review
Review
#923441 Review #923441 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Damaged or defective

ETS in Evanston, Illinois - Terribly Bureaucratic Comany, Failed to Provide Service

1.0
Details
I've been trying to register online for a month... The system is terrible and failed to generate an ETS ID for me so I still cannot register... It's actually absurd that no one knows what's going on, and its own support center has no idea too (so they refused to help but do apologize - useless anyway). The whole system is dispatched and bureaucratic. No one's responding email (I sent 5 in three business days, no reply yet). All caused by some sudden system upgrade. If the system upgrade is not gonna work out, why you start this mess at all??? Terrible service and ridiculous institution.
View full review
Review
#923427 Review #923427 is a subjective opinion of poster.
Product
Ets Website
Cons
  • Online registration error
  • Customer service
  • Lack of empathy
Reason of review
System Failure
Preferred solution
At least please let me register.............
Tags
  • ETS epic failure
1.0
Details
My daughter has been trying to register for the GRE test for 12 days now with no luck.She has called every available number, emailed and even drive to a Prometric office and still cannot register for the test. There is no one that can answer when this website will be...
View full review
5 comments
aabrah00
#1234926

I agree. I was able to register around the same dates that your daughter has been experiencing issues, and it messed up my name on the registration form.

I wasn't admitted to taking the test, and they refuse to refund me. I would like a petition to be created!

View more comments
Review
#915664 Review #915664 is a subjective opinion of poster.
Product
Ets Website
Cons
  • Website failure
  • Bad customer service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • Gre Registration

Contact ETS Customer Service

Mailing Address:
ETS Corporate Headquarters
Rosedale Road
Princeton, NJ 08541
Phone:
(609) 921-9000
All ETS Contacts

ETS Reviews

  1. 66 reviews
  2. 14 reviews
  3. 4 reviews
  4. 1 review
  5. 0 reviews
ETS reviews
Resolved

Resolved: Ets Website Review from London, London

1.1
Details
Took the GRE, my score was published as per the email I received, but impossible to print my score report for my MBA application due to website maintenance. CS was useless and unhelpful. What kind of company is completely shutting its website on a business day without providing alternatives. I was really not expecting such services from a centre like ETS. The worse is that even CS is unhelpful. But am glad to see am not the only one. If you can avoid using their service, do it!
View full review
Review
#913484 Review #913484 is a subjective opinion of poster.
Product
Ets Website
Reason of review
Poor customer service