The primary function of ETS is to extract information and sell it to corporations. Thus being said, this organization is a monumental monopoly.
They say that we have three days to reschedule a test date. However, if you call three days in advance of your test, they hang you on the technicality that it is not three (full) days. Okay, okay... my mistake right?
I was told that there was a way I can reschedule my test date and not take a $170.00 hit, and that all I have to do is submit a request with legal documentation proving that I cannot be present for the exam. I was told by Chris the supervisor that this review sector of ETS handles exemptions on a case by case basis. So, I asked for their number to speak about my case over the phone... here's the catch, they don't have a phone number for customers!!
What?! Also, after much prodding he admitted to me that issues are not in fact reviewed on a case by case basis, but that exemptions are only granted for two reasons; DEATH and PERSONAL DEBILITATING INJURY.He told me that if I really have a problem that I should just write to their policy team. Then he proceeded to keep my on hold (for no given reason) for 8 minutes...
it must be his go to customer service strategy for encouraging patrons to hang up. Bureaucratization at it's finest!
Product or Service Mentioned: Ets Exam.
Monetary Loss: $170.