I signed up online for the E.T.S. GRE test, all the while noticing their note on the side of the page advertising and they do make "refunds." I had signed up on a Friday, and by Monday I called back to inform them that I would need to take my father to an out-of-town surgery on the date of my scheduled test and would like to cancel and get the refund. They cancelled my registration and informed me that I would get half of my money back ($87.50, so the other $87.50 I had paid was conveniently donated to them to "hold my spot" even though it hadn't been held for even one full business day).
At this response, i told them that if I would only get half of my money, then I would arrange someone else to take my father and I would make the test. Their response to this was that I would now have to pay another full testing price $175 because my cancellation was already pending, and there was nothing they could do about it.
I spoke with a supervisor after waiting on hold for him for 25 minutes, and he was rude and would not discuss the topic with me!
Awful service there!!!