I attempted to cancel a GRE test appointment today (September 7th, 2016). On my third attempt to reach the ETS group by phone, I spent 25 minutes on hold.
When I finally spoke with company representative, she was polite and helpful. But ETS's customer service is nevertheless deployable. Despite cancelling the appointment with more than one month of advance notice AND having to twiddle my thumbs waiting for service today, the company is nevertheless withholding 50% of my advance prepayment. Why would a company with a computer malfunction not bring in subcontractors or a support team or other-shift employees to man the telephones??
And why should students across the USA be held hostage to this miserable service?
Product or Service Mentioned: Ets Customer Care.
Reason of review: Poor customer service.