ETS gave false report on me while I was taking TOEFL instaed of dealing with noise issues at test center
I am looking for a way to file a lawsuit against this test center.
The administers who managed the test center put 24 seats / test takers in a small room, delayed my entrance to the test, and did not accommodate my needs when I said it was too noisy.
They sad "you should have asked for special needs accommodations when you registered for the test".....
Then, they did not give me my results
and when I complained, after 4 months, they only gave me a voucher to use for another TOEFL, which I don't even need anymore
When I wanted to use the voucher for another ETS test (GRE), they said "oh, sorry, it's not transferable"! ....Stealing with "permission"!
Product or Service Mentioned: Ets Toefl Exam.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Full refund.
ETS Cons: Attitude and customer service.