Product: Ets Customer Care Clear all filters (0 of 16 reviews match)
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ETS is Money Exploiter and has no Respect
I took toefl ibt test on 14 July 2018. There was a problem at the test center. They made me sit in front of some kind of a server which was making permanent noise. Because of that noise I could not be able to focus on reading and speking (after break) sections. This...
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1.7
Product
Ets Customer Care
I liked
  • Opportunity to certify my english
I didn't like
  • I do not wish that even my worst enemy pass through this
  • Customer service
  • Bad conditions at test center
#1343183
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I had to reschedule my test which is fine cause I knew there was a $50 fee for doing so. But when I went to check out I noticed the date was wrong that I had selected and the payment processed before I could go back and change it. Called the customer service number...
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1.0
Product
Ets Customer Care
#1226015
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I reported to the center at least an hour earlier before my exam but I forgot to bring my passport. So they not allowed me to enter for the exam. I went back and get my passport in time to show them everything I have; driving license, green card, SSN and passport. I...
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Product
Ets Customer Care
#1150949
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The evil tyrant government lackeys who are behind ETS go out of their way to hire some of the most mentally incompetent people to speak for them and make excuses for them as to why they can't release certain scores by a certain day like on the day the testing window...
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1.0
Product
Ets Customer Care
#1129249
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I had set up my test EC-6 certification online for January 18th.When feeling I was not prepared enough I tried to have it changed to a later date I tried to log in to reschedule it for a later date. I was in a loop in the computer. When I called the lady (using that...
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1.0
Product
Ets Customer Care
#1006041
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A month ago I sent several test scores out for grad school, multiple scores were sent to the wrong place or were not received.I contacted these schools and was told they had no record of receiving my GRE scores. I asked for the scores to be resent and was told there...
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1.0
Product
Ets Customer Care
I didn't like
  • Bad customer service
  • Lies
  • No desire to help
#932804
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Ets Customer Care Review

I register for gre exam and money has been deducted but not received any confirmation for exam. Its been one month now still the money have'nt reversed. Everytime i call they tell that we are working and need some time. Its the worst service ever i have gone through
Poona, Maharashtra
Product
Ets Customer Care
#917756
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On my third attempt to reach the ETS group by phone, I spent 25 minutes on hold. When I finally spoke with company representative, she was polite and helpful. But ETS's customer service is nevertheless deployable. Despite cancelling the appointment with more...
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Anonymous
Anonymous

I agree with you. I feel like I am held hostage. After four years of college, student teaching... it all comes down to this score. All throughout my education, they have state...

Product
Ets Customer Care
#914576
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Can you imagine? A website down for a week and no-one can figure out what is wrong? A phone line with no-one to attend to calls. Waiting on the phone for 45 minutes - no response. This is ridiculous! A calendar that is never updated. A phone message with dates for...
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Anonymous
Anonymous

I am in the same boat except I have been trying to register for the GRE for 10 days with no luck. I have emailed, called, waited on hold forever, all with no luck. They even...

1.0
Product
Ets Customer Care
I didn't like
  • Inability gre general test reg online or by phone
#914400
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My daughter keeps getting the runaround from ETS and each time she calls, she gets a different answer. How hard is it to fix your website. My daughter was told that the website might be down for the next 2 months. I feel that ETS is making a killing off of these...
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Anonymous
Iza

Customer Service gives one the run around, promising to call by the end of day with a resolution. Not even the supervisor has the integrity to follow through with the promise....

1.0
Product
Ets Customer Care
I didn't like
  • Lack of empathy
#912293
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