ETS
Reviews and Complaints

I took a major Praxis exam (from home) Sept.16th with ETS. I had a sick stomach since the night before.

I asked to take an unscheduled restroom break. They sent my finished exam to "Testing Integrity" (because I took a toilet break) where it sat for weeks. I had to call them to even find out that it had been sent there. I have called, emailed, left messages for 'analysts', sat on hold for sometimes an hour and 40 minutes just to try to get help.

Nothing. I've been told time and time again that I've been cleared of any 'wrongdoing" and the exam has been released to post. Nothing. For weeks I've been told that the next Friday, Monday, or Tuesday, the score will be released.

Nothing. My university is now demanding my score or they cannot allow me to schedule my next semester and Student Teaching. I'd have to wait a semester and a summer to continue my education. UGH!

I've written letters of complaint to no avail. My husband and I are ready to employ an attorney to help us get answers because nobody at ETS will get this resolved for me.

Any advice or help from others with a similar experience? This has been a nightmare.

After having a poor experience during the GRE Briefly, immediately after taking the GRE, I filed a complaint with ETS about my test experience in general, which I believe could use some improvement, and the attitude of proctors. After a number of unhelpful exchanges about the complaint, I received a short e-mail saying I could follow up with the ETS Office of Testing Integrity.

I want to stress that this suggestion was sent in response to my enquiries about the conduct of ETS.

Today, when I called the ETS Office of Testing Integrity they informed me that a hold of 4-6 weeks has been placed on my scores due to "security issues." As a result, I will miss the deadlines for graduate admissions and scholarship consideration.

And so, in addition to my original complaints, I am deeply concerned about the ability of ETS to administer the GRE. For instance, today the ETS Office of Testing Integrity informed me that ETS is "understaffed."

Since ETS customers service and integrity office have limited capacity, I would recommend contacting the deans and professors on the GRE Board and Advisory Councils: https://www.ets.org/gre/institutions/about/board_councils

I was scheduled to take my GRE exam August 22nd, 2021. Paid the 205.00 and never received an email they claimed I was supposed to receive about testing at home.

Anyway, I found out through YouTube and on their website that I had to test my computer prior before fine. When I did that, everything had the green check marks, except something about download speed. So, I contacted Proctor U because ETS was already not that friendly in the chat, and they told me to contact Proctor U. When I did, Proctor U says download this app, so we can check your computer.

It would not download, so I contacted ETS back because Proctor U could not do anything. I told them what the situation was they stated that I needed to email them explaining the situation and send them proof which I did, and it showed them my internet was acting up when I tried to get it from my internet company, they did a complete investigation and completely disregarded that and told me I needed to reschedule and pay another 205.00 for another test because I was given information prior to test my computer out, and it was like my computer was not compatible, so I sent them emails that stated my computer had a checkmark by it, and it was talking about download speed. I contacted them again to understand, and they did not try to help me, they just said as the email said you need to rescheduled and pay for a new test. No voucher, very inconsiderate and do not care.

They should know that people who are taking the GRE are spending a lot of money just to get into a masters program and paying pretty much 410.00 that I do not have.

They should really revamp ETS and do a better way of helping students who are struggling. I hope I never have to use them again after I take this GRE that I have to pay for again.

I had my Home edition on 28th of February. In the break time I asked if I can stand up, I have been confirmed, I went to toilet and had a break and came back in front of the computer when there was still 1 minute left for break time to finish.

When the break time finished I told them that I can continue and they kicked me off the exam saying that I did something contrary to policy.

I contacted here on live chat and the support told me that they have filled a form and ETS will contact me in 7-10 days.

Now It has been 3 months that I am still expecting them to contact me but, nothing.

This is not fair and ETS is totally making a mistake!! I havent done anything and they cancelled my exam!!

I can prove in any ways that I did nothing wrong because I am totally right!!!

I do not even repeat the exam, since October I am waiting for them, my exam has been cancelled 3 times due to Covid and finally I decided to do Home edition because it has been cancelled because the centers were closed, as they told me, so I decided to reschedule it to Home edition and this is What happened to me with home edition!!!!!

I want my money back, ETS is stealing money from people, NOTHING MORE!!!!

And I contacted ETS 3 times, they told me that they will contact me first in 7-10, no one contacted.

Nothing is happening, I have lost 250 euros for nothing.

ETS does not even compensate its error.