State: California City: San Diego Clear all filters (2 of 157 reviews match)
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I have filed a claim as my GRE test scheduled for 10/21 was incorrectly cancelled without my consent or authorization by one of your operators. I highly encourage you to look through the phone dialogue(s) if possible. Since I did not ask for my test to be cancelled, I...
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Review
#940869 Review #940869 is a subjective opinion of poster.
Service
Ets Gre Exam
Cons
  • Lies
  • Cancelled test without permission
  • Customer service
Reason of review
All of the above
Loss
$205
Preferred solution
Full refund
Tags
  • Ets Refund
  • Ets Customer Service
  • Ets Rip-off

Cheated by ETS

My sister is the one giving GRE. She had scheduled a date and wanted another date as that date was not feasible any more. We kept checking site for suitable date to be available. I am in US. I checked as per the US time and there was a seat available in my day time. I used her login credentials and logged in. I was taken to the home page where I clicked on register for test. I followed all the steps and booked the date. A few minutes of booking I realized that I had booked a altogether new appointment. How is a person who is new to site supposed to know if by clicking register for test he/she is rescheduling an old appointment or creating a new one. No history of appointments is mentioned on the home page. I called ETS few minutes later and they refuse to nullify the new appointment even though the bank transaction has not yet gone through. They have asked me to cancel the old appointment as they cant do anything and say that I will loose half the amount. Instead of being charged $50 for rescheduling I am charged $185 for new appointment and loose $92 of the old appointment. They apologize saying they understand its a mistake but they have no policies in place to rectify it !!!
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1 comment
baileyjanet2001
#1082957

"They have no policies in place to rectify it." How convenient and profitable for them to be able to retain fees under false pretenses. It is really wrong that a company be allowed to operate as a monopoly and to avoid responsibility for their wrong actions.

Review
#435192 Review #435192 is a subjective opinion of poster.
Loss
$45

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Mailing Address:
ETS Corporate Headquarters
Rosedale Road
Princeton, NJ 08541
Phone:
(609) 921-9000
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