Anonymous

Rip off

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Once you sign up they keep your money if you cancel. But itโ€™s in the fine print on their website. Rip off. Donโ€™t sign up.
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Reason of review:
Return, Exchange or Cancellation Policy
Shaquala Ggf

Shortage of teachers

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How does a college graduate make 3.8 but canโ€™t pass a praxis after teaching for 3 years and each student make growth? Iโ€™ve taken the praxis 10 times at 146$ per time. I have the passion for my students but legalistic or red tape is preventing this. Iโ€™ve been as close as 3 points. How in the world can a company get away with doing this?
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Benuel Flp
map-marker Charlotte, North Carolina

Praxis II should be Shutdown

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Everyone should call the new head of Consumer protection and have the ETS PRAXIS exam and its officers investigated and shutdown! When ones child who works hard and has a 3.8 GPA cannot finish a degree or complete final semester in education student teaching requirement because of this test that has fees for over 3 times the checking of the I call BS and rip off ! Being the parent watching this and looking into the multiple complaints leads me to believe that Class Action suits are not the answer contacting Mulvaney to go after the PRAXIS and those who are using it to do harm with careers and families finances.

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Loss:
$10000
Reason of review:
Exam and testing is arbitrary and unfair measure

Preferred solution: Consumer Protection Agency to Shutdown

Dayjah Ofb

TOEFL Score Report not sent

Updated by user Jan 20, 2018

I got a reply from the TOEFL admin because I complained in this forum. The complaint I had registered on the TOEFL website was completely ignored.

Anyway, in the reply that I received, the person had failed to understand my problem.

The problem is that my score recipient list was deleted/reset by the TOEFL admin because my exam was delayed and not because of any mistake on my part. I don't know if this stupidity is deliberate (wait, don't they evaluate our English comprehension skills?)

Original review Jan 16, 2018
I had entered names of 4 institutes for my TOEFL scores to be sent to. I had re-checked this a couple of days after filling in the institute codes. Now that the institutes have not received the scores, I logged into my TOEFL account to check if I had entered the institution codes correctly (just in case). I found that section completely blank probably implying that I had not entered the institution codes at all. My TOEFL test was delayed by about 1hour 20 minutes (the test takers had technical issues). I want my test scores to be sent to the concerned Universities before the deadlines. I am very upset about this screwup by ETS. Any advise will be appreciated.
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Loss:
$80
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

3 comments
Guest

I am appalled at E.T.S. Testing Services.

They, have unfair testing practices and this is why they can not/ will not explain whether verbally or written how you received the score you got. They are a money making scam!!!

I can not believe our school systems rely on them completely. It is a disgrace.

Guest

I am deciding whether to write IELTS or TOEFL. Many people have complained regarding such poor IT management by TOEFL and there doesn't seem to be any follow up on what happened to those concerns or if they were ever addressed successfully.

Can you please update if this issue was resolved.

I will be grateful as I am feeling very apprehensive about this. Thanks.

Guest
reply icon Replying to comment of Guest-1421030

Sure. TOEFL has very bad and slow service.

They take a long time to reply. I guess IELTS does a more fair score reporting (based on a review I read from an online forum).

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Anonymous

Accidentally Cancel the Score

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I had a very bad experience taking GRE. I accidentally clicked "cancel score" and cannot go back to change the response.

The test center told that I can report the scores AFTER the test, not IN THE END of the test. The testing center didn't really explain the process. The system only allows one click is also ridiculous. People make mistakes, click wrong things, and should be allowed to go back.

I have to pay $50 for reinstating the scores. How ridiculous can this be?! ETS is a scam. I really don't understand why schools require GRE that is not relevant at all for the degree program.

Is GPA not enough?! ETS costs lots of money. Not all people have the money. If you make mistakes: accidentally cancel scores, put wrong dates, etc.

ETS doesn't have mercy.

Charge you $$$$$$$ to fix the mistakes. Ridiculous monopoly and scam!!!!

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Reason of review:
Pricing issue
3 comments
Juna Teg

totally agree ETs is a bunch of filthy crooks

Taylon Xkf

Obviously this was two years ago but I thought you might have some insight. I took a Praxis yesterday and accidentally pressed cancel as well.

Did you see your unofficial scores? I saw mine and when I called ETS freaking out they said if I saw the scores that I didn't actually cancel it but the internet says otherwise.

Did you ever figure anything out? I'm totally stressing out about the whole thing.

Nela Jvp
reply icon Replying to comment of Taylon Xkf

I just took mine today. I am almost certain I clicked report scores but I never saw my raw score.

Now Iโ€™m thinking I may have cancelled them?โ€ฆ I am freaking out. Did your situation get resolved?

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Rosario Uay
map-marker Dallas, Texas

POOR SYSTEM! Result Cancellation

I reported to the center at least an hour earlier before my exam but I forgot to bring my passport. So they not allowed me to enter for the exam. I went back and get my passport in time to show them everything I have; driving license, green card, SSN and passport. I finally completed the test. After 5 weeks waiting, now the ets told me I failed to show them my identity before the exam and they are going to cancel my test, they wont be able to send me the official scores. I explained to them about the whole incident. But they are pushing to other party for the miscommunication and holding my scores. What are the system is this and it takes so long to get back to me on this matter. I have delayed my registration to the university. The customer care never update me with any email I sent. Please improve!
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Loss:
$250
Reason of review:
Problem with delivery
Chandra Wcq
map-marker Ewing, New Jersey

The ETSโ€™ Fiefdom should Fall

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I had to file a complaint against the ETS back in 2002 because their rules for disability accommodations allowed my hostile guidance counselor to give me the SAT at literally any time or place that he wanted to. Moreover, at present it currently takes six to twelve weeks for the ETS to review and approve testing accommodations, which puts an onerous burden on test takers with disabilities who are trying to meet deadlines. I already have a fine arts Masters degree with over a 3.7 GPA, so I deeply resent being obliged to cough up $200 to the ETS for my second masters, as inevitably as if I were paying my debt to the grim reaper. I agree that students should form some sort of movement aimed at vitiating the power of this organization and its glorified IQ tests.
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Anonymous

Took test - accidentally cancelled score

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I took the gre. The staff had said the exam would show you your results and then you could submit them to the schools of your choosing.

After the four hour exam, they prompted me with the schools and if I wanted to report the test. I said โ€œcancelโ€ because I didnโ€™t know my results and I the test went fine - why Would I report anything? I was utterly confused but realized after I had cancelled the test. I had paid $200 and spent 4 hours of my time just to cancel it because of a poorly worded question at the end.

They said I have to pay $50 just to reinstate my scores and send the results. All of this shouldโ€™ve been included in the $200 cost. The staff had not adequately explained the process to me. I raised money from friends and family and I will be able to reinstate my scores for $50.

But this whole thing is ridiculous.

Why is this a thing? Who would want to cancel the scores and why would it only be one click to cancel them?

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1 comment
Guest

Iโ€™m in the exact same boat for 7-12 mathematics test that I know I passed

Anonymous

TOEFL ETS is a business to collect money with horrible customer service

First of all, I am taking TOEFL IBT since 2016 every two weeks, more than times till now. I am studying in English since I was 5 years old, I am a foreign graduate pharmacist with a GPA 3.93. I need a score of 22 in reading, 21 in listening, 26 in speaking, 24 in writing. I got the requirements score bit not in on set. I used to get 25 in reading, 27 in listening, 24 in speaking and 25 in writing. Once I start to pass in speaking my score drop in writing and I do not think this is normal. when my score in speaking is 27 my writing score is 23, and when my score in speaking 26 my writing score is 22, and so on. Plus I never had normal test conditions, for example, on time I have the test administrator refused to change my paper in the listening section telling me only after the break she can change it!!!!! Also, one time the test administrator interrupted me during the speaking section telling me my voice is too loud, an I should decrease my volume!!!!!!!! And many times have the trouble that the headphones and the microphone break up during the speaking and the listening section. I will sue TOEFL IBT AND ETS, this English exam is not serving for educational purpose, It is a business taking advantage f foreigners, and we should not accept this any more.
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Resolved
Tomika Acl

Resolved: Unfair Texes EC-6 testing with ETS

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Updated by user Jul 10, 2017

ETS cancel this review

Updated by user Jul 10, 2017

Just want to delete this

Original review Jul 10, 2017
Hello, I took my Texes EC-6 content test July 5th, 2017. I have passed three out of 5 of my tests.

Math and Science were my last needed to pass. My results came back that I failed both. I am very disappointed in the ETS company for the way they administer their tests for future teachers of Texas. Not only do they update their exams continuously , but the way their exams are structured make it unfair for all.

We spend hundreds of dollars on testing material and websites that are meant to help us understand and study material that is related to the exam and what an actual teacher goes through in a classroom, but when the exam is given, the questions are nothing remotely close to anything studied. I feel the test is structured in the sense of trickery as to do what they can to trick the tester that in the end they fail. The questions given were in my opinion, not based on student academic knowledge or based on what a teacher goes through in a classroom. We do not trick our students to the point of failing.....why do this to us?

If a test is to be administered then every grade level should be represented on each question not just 5th and 6th grade which was an issue on both my Math and Science test, but each question should be straightforward. Every possible type of question for both and all subjects should be given not just certain types. I felt that not every type of question was present like I studied. Mind you, I studied material from 240 tutoring, Certify teacher, T-cert, TEA prep manual, Texes mometrix, Texes Core subjects, ETS prep, 2014,2015, and 2016 STARR practice tests, and tutors, and not one question on the exam was truly represented the correct way.

With ETS updated their exams, it makes it difficult having to spend money on material that is outdated. I know ETS has had issues such as apologizing for poorly scoring the STARR results for school districts across Texas, for other test takers, not refunding their money, or getting their information wrong. And yet here I present this issue in which I am not the only one to have and we all I'm sure feel as if were are getting the run arounds with ETS and don't feel like we are getting anywhere with them. I've even had ETS tell me that even if you pass certain portions of your test, that you should not skip them.

That they must be taken again so that your score is not affected. But yet my ACP program tells me its ok to skip that it won't so what have my scores been affected because I skipped the portions that I already passed? I have already called ETS I was told to send an email to 2 different email address making my complaint and a request. I still have not heard back from anyone.

When I keep calling they just tell me to send an email. I'm wasting time here and my career is being put on hold because I feel that this is all unfair. If ets created their tests right I would have the teaching position that my principle has been waiting to give me.

The request that I made with ETS was to be given a probationary certificate so that I can at least be given my position and that we can come to a settlement. I feel that is fair enough with all that I am going through.
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Loss:
$652
Cons:
  • Complete scam
Reason of review:
Exam structure

Preferred solution: Be given probationary certification, or probationary certification with acception that test be taken again before 12 months is up

1 comment
Guest

I am the one who wrote this review if you had any issues like this or the same issue please email me northshore07@***.com I would like to know your story and outcome. Thank you.

Anonymous

Thieves

Had food poisoning during the GRE and attempted to get a refund for the test I was unable to take. I can't afford to see a doctor because I'm uninsured and really hoped they might be able to help someone truly in need out but they were completely unhelpful. They kept telling me to provide documents I didn't have and said I could not reschedule free of charge. I asked what the charge would be and no one ever responded. Needless to say, I am completely unimpressed with their inflexibility and complete and utter unwillingness to help. I was required to pay full price, AGAIN, to take it at a later date.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Mentally retarded staff

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I know for a fact that my test scores are supposed to be released today and at or around 5:00 pm eastern standard time. The evil tyrant government lackeys who are behind ETS go out of their way to hire some of the most mentally incompetent people to speak for them and make excuses for them as to why they can't release certain scores by a certain day like on the day the testing window ends. No I expect my test score results back this evening and I do not get them I am going to sue ETS nonstop until they give me my money back.
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Loss:
$140
Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

ETS TOFEL Test cancelled after arrival w/o reason or notice

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Drove my high school son to mid-town NYC for our scheduled test 10/14/17 with our reserved ticket (booked and paid for weeks ago) to 1250 Broadway before 7:30 a.m. Drove home expecting to return after 12 noon to pick my son up.

After returning home my son calls tells him that the ETS person told him his (not everyone else) test had been cancelled for him and come back next week. Period. No explanation, no apology, no appointment receipt just a happy face card inviting feedback. When I called, I got a recording that indicated that some tests (what country or date???) were cancelled due to weather.

There are no weather issues in NYC today. How unprofessional and rude are these people? There appears to be no limit. They possess third world professionalism.

Fools that obviously do not depend on repeat business. I recommend you stay away and take their competitors test.

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Reason of review:
Poor customer service
Anonymous

Extortion Racket

The #49 State in Education is a devout promotor of Praxis. Enough said.

The problem with education is found within the administration whose focus is making money and not quality. You want a job, pay us! You need something? Pay us.

You want to teach for us, pay us for new training classes. You need a CPR Certificate even though you have qualified for one in the military, hospital employment, and scuba training, go pay for another certificate. You want a teaching job pay us a non-refundable deposit to begin the registration process. Pay for your transcripts.

Pay for your finger-print back ground check.

Now pay for the Praxis tests, pay for additional training, and classroom work. #49 State in Education and Nevada needs to discover they have found the enemy, and it is them.

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1 comment
Guest

I empathize with your frustration with the teaching mill. However look at it this way.

Once you pass an examination, its on record and your to keep forever. If you want to take it again, you can. If you are poor or disabled there are ways to take it for free or with accommodations. Its a lot of paperwork, but it can be done.

Certain admin types will always try to hold something over your head like a damocles sword. But in teaching nowadays it's like whack-a-mole. If its not one thing to be done, its always something else. And the same goes with any other white collar job nowadays.

Its to try to see if you have the determination and passion. And once you think you have passed everything there is the rumor mill. For instance, I passed several praxis along with MAT type degrees, yet they find things to hold against me anyway. It's not you, it's the economy.

They are always testing you and sometimes your temp teaching agency is nothing but a totalitarian work environment covered up in fancy wrapping paper. I work now for Enriched Schools, and they do all the picking and choosing for me what work capacity, when, and where. I don't dare criticize because it's an agency within another bigger nonprofit agency called Teach for America. They partner with internet service providers that give them the power to place tracking cookies in my phone and they even be able to follow you during your off hours.

I will see someone from their HR in an unexpected place that is where I am chilling out. I can't say they do this or that for sure, but it's kind of bizarre. And because ES is a minority owned business (MOB) its also gaining a lot of traction locally, so much so that there's beginning to develop a healthy amount of nepotism. Hey girl, you looking for work?

I know where...And then the ideals and abstractions get watered down to basically mimicry of the educational learning process. Oh, you are a substitute? Well, good you can stand there and scream and yell, and the students can play hide and seek around your skirts.

So much fun. I would love to force us to bend when they say bend, say 2+2=5....

Viren Rcc

ETS Refuse to refund

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I downloaded one e-book in the website of ets. BUT I couldn't open the file, said that it was broken.

I requested ETS to refund in this reason, but they refuse to refund. --------------------------------- Dear, Thank you for contacting the Educational Testing Service Online Store. We're sorry, we attempted to cancel your order, but it had already been processed by the time we received your email. You will receive a Downloadable notification email in this order.

Please accept our apologies, we cannot initiate a return for you according to the terms of our refund policy. http://store.digitalriver.com/store/ets/en_US/DisplayReturnAndCancellationsPage Sincerely, Kevin G. Educational Testing Service Online Store Customer Service educationcs@***.com Email ID: 3337**** Original Message Follows: ------------------------ From: To: Educational Testing Service Customer Service Subject: Re: DownloadQuestion - Error (KMM6600****V65287L0KM) Date: April 12, 2017 1:13:42 AM PDT You have been told me that If the product still not working please advise so that we can process a refund for you. Were you lying to me?

On 12 Apr 2017, at 11:48 AM, Educational Testing Service Customer Service wrote: Dear, Thank you for contacting the Educational Testing Service Online Store. Thank you for your refund request. Please accept our apologies; however, your product is ineligible for a refund. This is outlined in our refund policy, located at: http://store.digitalriver.com/store/ets/en_US/DisplayReturnAndCancellationsPage Sincerely, Azzan L.

Educational Testing Service Online Store Customer Service educationcs@***.com Email ID: 3337**** Original Message Follows: ------------------------ From: To: Educational Testing Service Customer Service Subject: Re: DownloadQuestion - Error (KMM6596****V9019L0KM) Date: April 10, 2017 4:14:36 PM PDT I sent an e-mail the address you gave me, but they could not help me. It is time-consuming and don't want to spend my time in this wayโ€ฆcould you just refund? Refer below. โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€” On 11 Apr 2017, at 8:11 AM, MH Professional Technical Support wrote: Thank you for your inquiry to McGraw-Hill Professional Publishing Technical Support.

Hello, Please contact our eBook Support department for assistance with your eBook issue. You can reach them at support-mhebooks@***.com or via telephone at 646-593-****. You can also get immediate assistance via support chat on their website www.mh-ebooks.com . Sincerely, Morgan McGraw-Hill Professional Technical Support -------Original Message------- E-Mail from: Name: ???

Dear who may concern, I downloaded eBook pdf version, however it does not open in the adobe program still. It saids that "There was an error opening this document. The file is damaged and could not be repaired." Or "Failed to load PDF document." I want to have your reply asap. Order detail is in below.

Order Number: 979967**** Order Date: April 6, 2017 Site ID: ets Site Name: Educational Testing Service Shopper Name: Thank you for your support in advance. On 11 Apr 2017, at 12:34 AM, TOEFL Practice Support wrote: Hello, Sorry for the trouble you have encountered. If you have any questions about the TOEFL Official Guide book, please contact McGraw Hill directly for assistance: *Email: techsolutions@***.com *Tel: (800) 217-**** (Monday - Friday, 8:AM to 5:PM EST) *Visit: http://www.mhprofessional.com/techsupport/ Please let us know if you have any other questions or you may also check here to view our online knowledge base - http://toeflpractice.ets.org/programs/TOEFL/ENU/help2016.html Thank you, Ike - Client Support -- TOEFL Practice Support toeflpracticesupport@***.com -----Original Message----- From: "???" Reply-To: "???" Date: Sun, 9 Apr 2017 16:39:41 +0900 To: "toeflpracticesupport@***.com" Subject: File was broken. Dear who may concern, I downloaded eBook pdf version, however it does not open in the adobe program still.

It saids that "There was an error opening this document. The file is damaged and could not be repaired." Or "Failed to load PDF document." I want to have your reply asap. Order detail is in below. Order Number: 979967**** Order Date: April 6, 2017 Site ID: ets Site Name: Educational Testing Service Shopper Name: Thank you for your support in advance.

http://mhp.softwareassist.com/login.aspx On 8 Apr 2017, at 8:50 AM, Educational Testing Service Customer Service wrote: Dear, Thank you for contacting the Educational Testing Service Online Store. I apologize, unfortunately we're not able to assist with technical for TOEFL Practice Online at the Educational Testing Service Online Store. Technical support will be able to assist you at: toeflpracticesupport@***.com If the product still not working please advise so that we can process a refund for you. Sincerely, Arvin Dela C.

Educational Testing Service Online Store Customer Service educationcs@***.com Email ID: 3337**** Original Message Follows: ------------------------ From: To: educationcs@***.com Subject: DownloadQuestion - Error Date: April 6, 2017 11:29:54 PM PDT A shopper has emailed customer service with a request. The following reasons were selected for the contact, and the specified email address was given for contact. Selected Reasons: DownloadQuestion - Error Shopper Email: Shopper Comments: Audio isn't working also. Could you refund?

It's totally useless.

If an associated requisition exists, the following fields were completed. Order Number: Order Date: April 6, 2017 Site ID: ets Site Name: Educational Testing Service Shopper Name: Order Summary: Product SKU: e785532 Product Name: Official TOEFL iBTยฎ Tests Volume 1, Second Edition eBook Qty Ordered: 1 Amount: $25.00

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Loss:
$25
Cons:
  • Attitude and customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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