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I am very angry with this new system. I have tried to register for about a month as well. Through the online portal (multiple times) and over the phone...... I am still unable to register for a test and $800 was charged to my credit charge at one point. I need to take the GRE ASAP and no one will help me. No one knows what is going on. The system is completely messed up. How am I supposed to apply to grad schools? At this point, all of us... Read more

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I've been trying to register online for a month... The system is terrible and failed to generate an ETS ID for me so I still cannot register... It's actually absurd that no one knows what's going on, and its own support center has no idea too (so they refused to help but do apologize - useless anyway). The whole system is dispatched and bureaucratic. No one's responding email (I sent 5 in three business days, no reply yet). All caused by some... Read more

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I've been trying to register online for a month... Still no ETS ID received after account open till now. It's really absurd that no one knows what's going on and support center has no idea (so refused to help except apology)... I've been trying to register online for a month... Still no ETS ID received after account open till now. It's really absurd that no one knows what's going on and support center has no idea (so refused to help except... Read more

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  • From mobile
  • Sep 13
  • #917756

I register for gre exam and money has been deducted but not received any confirmation for exam. Its been one month now still the money have'nt reversed. Everytime i call they tell that we are working and need some time. Its the worst service ever i have gone through

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Poor customer service- hidden fees- good for ETS-Bad for consumer I took my test on 8.3.16. My scores have yet to post. THAT isn't objectionable, but asking me to pay $50 for every state I wish to send the scores to is very much so! I know that you are a business, but it should be transparent at the time of the test that you intend on charging that exorbitant price so that a person can make an informed choice about forwarding those scores. I... Read more

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My daughter has been trying to register for the GRE test for 12 days now with no luck. She has called every available number, emailed and even drive to a Prometric office and still cannot register for the test. There is no one that can answer when this website will be back up and running. She has missed a critical deadline for graduate school and may now fail to met the admissions requirements. How can a Website be down for 10 days? Why did... Read more

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I attempted to cancel a GRE test appointment today (September 7th, 2016). On my third attempt to reach the ETS group by phone, I spent 25 minutes on hold. When I finally spoke with company representative, she was polite and helpful. But ETS's customer service is nevertheless deployable. Despite cancelling the appointment with more than one month of advance notice AND having to twiddle my thumbs waiting for service today, the company is... Read more

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Can you imagine? A website down for a week and no-one can figure out what is wrong? A phone line with no-one to attend to calls. Waiting on the phone for 45 minutes - no response. This is ridiculous! A calendar that is never updated. A phone message with dates for 2014-2015. I have attempted five times to register for the GRE general test. The website is down since last Thursday. They have no staff to pick up the phone. I have waited for at... Read more

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Took the GRE, my score was published as per the email I received, but impossible to print my score report for my MBA application due to website maintenance. CS was useless and unhelpful. What kind of company is completely shutting its website on a business day without providing alternatives. I was really not expecting such services from a centre like ETS. The worse is that even CS is unhelpful. But am glad to see am not the only one. If you... Read more

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My daughter is getting ulcers applying for veterinary school. Apparently the website is down and students are having to fax test score requests. She was charged $900 in an attempt to fax her request 3 times as the fax would not go through. Customer Service staff were rude and has not followed up with her. Because of ETS's lack of response, she and several other college students will miss the deadline for applying for grad school. It is... Read more

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